Support

Email [email protected] and we’ll reply within 2 business days. It helps if you include your device model, your iOS version, and what you were doing when it went wrong.

Email is the fastest way to reach us, and it’s the same address whether you’re writing about a bug, your subscription, or your data.

Motiva Premium is billed through your Apple ID, so it is managed in iOS Settings rather than in the app. On your iPhone: Settings → your name → Subscriptions → Motiva, then choose to change or cancel your plan.

In the app: You → Delete account. This removes your account and the data tied to it — your moods, focus tasks, reflections, marks and streak history — and it cannot be undone. Deleting your account does not cancel an Apple subscription; cancel that separately in iOS Settings first.

If you can’t reach the app, email us and we’ll delete it for you.

My streak looks wrong. Streaks roll over at midnight in your device’s time zone, and rest days, freezes and repairs all affect the count. Open Streak Protection from the streak screen to see what applied.

I’m not getting notifications. Check Settings → Notifications → Motiva on your iPhone is allowed, then You → Notifications in the app for the channel and delivery time.

I paid but Premium isn’t showing. Open the upgrade screen and tap Restore Purchase. If it still doesn’t appear, email us with the date of purchase and we’ll sort it out.

How we handle your information is set out in our Privacy Policy, and the terms you agree to by using Motiva are in our Terms of Use.